Health is complicated. We’ve got answers.

We’re an ambitious team that loves to care for others. We take telemedicine to heart, offering online prescriptions to get patients feeling their best through informed, confident decisions.

1. Register – Set up an account by providing your Name, Email, and Password.
2. Complete Medical Questionnaire – Answer a few medical questions that the healthcare provider will review during your consultation.
3. Checkout – Provide shipping and payment information for your virtual consultation.
4. Conduct Visit with a Provider – Conduct a Telehealth Consultation to find out if a prescription is right for you. The consultation type depends on your state regulations.

After registering, you will be asked to complete an online medical assessment to provide more information about your medical history, medical conditions, and any medications you are currently taking.

 

Next, one of our providers will conduct a telehealth consultation, either video, audio, or digital consultation. He or she will review the medical information you provide to determine whether a prescription is appropriate for you.

 

If approved, your prescription will be sent to our pharmacy for review. If necessary, our pharmacist will contact you before dispensing your medication. Otherwise, your order will be packaged and shipped directly to you.

All states require some interaction between a healthcare provider and patient in order to prescribe a medication, however regulations governing the type of interaction or consultation differ from state to state. Depending on the state where we are shipping your medication, you will be required to have one of three types of consultations: audio, video or digital consultation.

 

In all cases, the process is simple and easy to follow. Once a prescription is approved, we process payment and your medication will be safely and discreetly shipped to you.

If your state requires a telehealth video or audio consultation, you will be directed to schedule a visit by choosing from a list of healthcare providers who are licensed in your state.

 

You will receive a email with a link to join the telehealth visit. At the scheduled time, click on the link directly in the email or log in to your account and click “Start Visit”. Once you have logged in, you will be in the waiting room until the scheduled start time. The prescriber will review the medical information you provided, verify important medical information, and address any specific questions you may have.

 

If you need to reschedule, you can do so in your account by clicking “Reschedule” to select a different date and time. If you have any questions or issues, please contact us.

 

Note: If your state requires a video or audio consultation, you must complete it for your prescription to be processed.

If your state requires a digital consultation, you’re able to interact with one of our online licensed healthcare providers without an audio or video interaction. If you are in a state that allows for this type of interaction, you will be asked to answer a number of questions about your medical history online and a healthcare provider licensed in your state will review your responses to determine whether or not a prescription is appropriate for you.

 

After completing checkout, you will be directed to select a provider from the available list to review your information. Our prescribers generally review your medical file within 24 hours. If necessary, they will follow up by email or phone to determine if a prescription is right for you.

Your visit with a prescriber happens in a web browser. For the best experience possible, we recommend using the following browsers.

• MAC OS: Safari is recommended, Chrome and Firefox are also supported
• iOS: Safari is the only browser supported
• WINDOWS: Chrome is recommended, Firefox and Edge are also supported
• ANDROID: Chrome is recommended, Firefox is also supported

If you are trying to start a visit and you receive a notification that your camera and/or microphone are being blocked, here are some instructions for allowing or permitting the needed device settings. 

 

MAC OS

Safari is recommended

• Upper-left top menu > Safari > Preferences > Websites tab
• In the left pane, select Camera, then in the right pane, find this site, set to ‘Ask’ or ‘Allow’
• In the left pane, select Microphone, then in the right pane, find this site, set to ‘Ask’ or ‘Allow’
• Close the Preferences panel to save changes. 

Chrome

• Upper-left top menu > Chrome > Preferences > Privacy and Security > Site Settings > select this site…
• Camera: ‘Ask’ or ‘Allow’
• Microphone: ‘Ask’ or ‘Allow’

Firefox

• Menu icon in upper right of window > Preferences > Privacy and Security > Permissions…
• Camera: open dialog, find this website, ‘Allow’
• Microphone: open dialog, find this website, ‘Allow’

 

iOS

Safari is the only browser supported on iOS

• Settings App > Safari > scroll down to ‘Settings for Websites’…
• Camera: ‘Ask’ or ‘Allow’
• Microphone: ‘Ask’ or ‘Allow’

 

WINDOWS

Chrome is recommended

• Stacked dots menu in upper right > Settings > Advanced > Content Settings…
• Camera: ‘Ask before accessing’
• Microphone: ‘Ask before accessing’

Firefox

• Gear in the upper right of window > Privacy and Security > Permissions…
• Camera: open dialog, find this website, ‘Allow’
• Microphone: open dialog, find this website, ‘Allow’

 

ANDROID

Chrome is recommended

• Stacked dots menu icon > Settings > Site Settings… 
• Camera: ‘Ask first’
• Microphone: ‘Ask first’

Firefox

• Settings App > Apps and App Permissions > Firefox > Permissions
• Toggle on Camera and Microphone
• Restart Firefox

How are prescriptions sent to the pharmacy?

If your prescription is approved after the medical consultation, it is sent electronically to our pharmacy using HIPAA-compliant encrypted software.

 

Do I need an existing prescription to place an order?

You do not need an existing prescription. One of our U.S. licensed Prescribers will review your medical history to determine whether the prescription you’re ordering is appropriate for you. Once approved, we will process payment and ship your prescription directly to you.

 

Is there a consultation or processing fee? 

In many cases, UpScript does not charge a consultation or processing fee if we fulfill your prescription. The consultation and prescription processing costs are included in the price of your prescription. We aim to keep these costs to a minimum and pass the savings on to you. In the few cases where there is a prescriber consultation fee, we make it clear next to the cost of the prescription.

 

May I place an order for someone else?

No, the patient must complete the online diagnostic medical assessment. Our system collects a complete patient medical history for your healthcare provider to make a diagnosis and prescribe a treatment. We need to obtain this information directly from the patient.

 

May I have my prescription filled at another pharmacy?

Yes, you may choose to have your prescription filled at another pharmacy at any time; however, there will be a $120.00 processing fee. In most cases at UpScript, the cost of the consultation and prescription processing by our pharmacy is built into the cost of the medicine. When a customer chooses to have their prescription filled elsewhere, we must separate those costs.

How do I reorder?

Reordering is simple!

Step 1: Log in to your account using your Email and Password.

Step 2: Verify your shipping and payment information.

Step 3: Confirm the medication you are reordering.

 

Can I setup Auto-Refill?

Yes! If the prescription you have requested is eligible, you will have the opportunity to enroll in auto-refill during checkout or at a later time under the Auto Refill within your account.

 

Note: Certain products that are prescribed for regular use will automatically enroll you in the auto-refill program. The receipt page will indicate enrollment. You may cancel the auto-refill enrollment at any time under the Auto Refill within your account or by contacting Patient Support.

 

**Florida Contrave customers: Per Florida state regulations, patients being prescribed weight loss medication must be re-evaluated by his or her doctor after 2-4 weeks of receiving a prescription. Subsequently, patients will be re-evaluated every 3 months thereafter. See the Florida Weight-Loss Consumer Bill of Rights for more information.

Some of the prescriptions include free shipping. If so, it will be annotated next to the cost of the prescription. If shipping is not included, costs are listed below:

 

SHIPPING COSTS

For the 48 contiguous states:

• USPS First Class: Free
• FedEx 2 Day: $17.25
• USPS Priority Mail: $22
• USPS Express Mail: $28
• FedEx Overnight: $36

For Alaska & Hawaii:

• USPS First Class: Free
• USPS Priority Mail: $22
• USPS Express Mail: $28

 

How long will it take to receive my order?

For consultations completed by 1 PM PST, prescriptions ship the same day. For consultations completed after 1 PM PST, prescriptions ship the following business day. For consultations completed Saturday or Sunday, prescriptions ship on Monday.

*Please note: Packages delivered via USPS may be delayed due to ongoing COVID-19 impacts.

 

SHIPPING METHODS

For the 48 contiguous states:

• USPS First Class Mail: 3-5 business days
• FedEx 2 Day: 2 business days
• USPS Priority Mail: 1-3 business days
• USPS Express Mail: Overnight to most locations
• FedEx Overnight: Arrives next business day

For Alaska & Hawaii:

• USPS First Class: 8-10 business days
• USPS Priority Mail: 6-10 business days
• USPS Express Mail: 3-5 business day

 

Is there a signature required for my package?

USPS First Class Mail orders are delivered to your mailbox and do not require a signature. FedEx orders often require a signature upon delivery.

What form of payment can I use?
We accept credit cards, debit cards, prepaid cards, flexible spending account (FSA), and  health savings account (HSA) cards.

 

What will display on my credit card statement?
UpScript will appear on your credit card statement. If you have any questions please call 844-723-3103.

 

Can I use health insurance for this online visit?
No. At this time we require payment at the time of service. Forms of acceptable payment are listed in the answer above.

 

Do you accept Flex Spending Account (FSA) or Health Savings Account (HSA) cards?
Yes, we are registered as a SIGIS member for the 90% Rule. We accept FSA/HSA cards as forms of payments.

Per FDA regulations, prescription medication may not be returned once it is sent from the pharmacy. If you have any questions about the medicine you have received, please contact us. You may also email the pharmacy or the healthcare provider directly.

 

If you believe you have received an incorrect medication, please do not take the medication and contact Patient Support immediately.

For most products, UpScript is available in all 50 states except North Carolina and Washington DC. If you live in North Carolina or Washington DC, please feel free to give us a call at (844) 723-3103 to check availability.

TO FILE A CONSUMER COMPLAINT:

• File a complaint with Utah DOPL: Here
• File a complaint with Iowa medical board: Here
• File a complaint with Kentucky medical board: Here
• File a complaint with Maine medical board: Here
• File a complaint with Maryland medical board: Here
• File a complaint with Rhode Island medical board: Here
• File a complaint with Texas medical board: Here
• File a complaint with Vermont medical board: Here

 

To report an adverse drug reaction: adverse@UpScript.com
To contact the complaint department: complaints@UpScript.com

If you are experiencing a medical emergency, please contact your local healthcare provider or hospital for immediate care. Do not rely on your online prescriber for emergency medical care.

Your privacy is important to us. Prescriptions are sent electronically to the pharmacy using HIPAA-compliant encrypted software.